Call Accounting lets you measure productivity, manage costs, monitor toll fraud and create billings. This brings enterprise-level functionality to growing organizations for a fraction of the typical cost of a call tracking/management solution.
Quickly monitor agent productivity and make adjustments as needed to increase profitability. Automatically email daily call reports based on preset criteria to representatives so they can immediately measure their performance against department goals.
Track inbound and outbound calls in real time and identify incoming callers using VoIP or traditional phone lines.
v Billing reports for clients
v Analyze trunk usage
v Crystal Reports Engine
v Measures Productivity of telemarketing
v Scheduled Reports
v Network-based remote and consolidated multi-site reporting capability
v Export reports to multiple formats
v Real-time Monitoring